JP99 Terms & Conditions – Malaysia Betting Platform Terms of Use

1Acceptance of Terms & User Agreement

These JP99 Terms & Conditions ("Terms") govern your use of the website, mobile platform, and all services provided by JP99 under the jp99.biz domain and related domains. These Terms take effect from the date you first access the JP99 platform or register an account, whichever comes earlier.

JP99 reserves the right to modify, add, or remove any part of these Terms at any time. Users will be notified of changes via in-platform notifications or registered email. Your continued use of the JP99 platform following any changes to the Terms will be considered your acceptance of the updated Terms. We therefore encourage you to review this page periodically.

JP99 operates as an online entertainment platform. All games provided are intended solely for adult entertainment purposes. Users are fully responsible for ensuring that participation in online betting activities is permitted under the laws and regulations applicable in their jurisdiction.

2Eligibility & Age Requirement

Use of the JP99 platform is restricted to individuals who meet all of the following eligibility requirements without exception:

• Aged 18 years of age and above — JP99 enforces a strict age policy and does not permit anyone under the age of 18 to register or use this platform in any capacity.
• Have full legal capacity to enter into a legally binding agreement.
• Not a citizen or resident of any region or country that prohibits or restricts the use of online betting platforms.
• Not on any self-exclusion list enforced by JP99 or any recognised authority.
• Register and use only one JP99 account — multiple accounts per individual are strictly prohibited.

By registering a JP99 account, you expressly represent and warrant that you meet all of the eligibility requirements above. JP99 shall not be held liable for any consequences arising from the submission of false information during registration.

3Account Registration & User Responsibilities

Each user is only permitted to register and hold one (1) JP99 account only. Registering multiple accounts under the same individual — whether using different names, phone numbers, email addresses, or payment details — is a serious violation of these terms and may result in the closure of all associated accounts and the voiding of all winnings.

During registration, you are required to provide information that is truthful, accurate, current, and complete. The details required include:

• Full name as shown on official identification document
• An active Malaysian phone number capable of receiving OTPs
• A strong, unique password for your JP99 account
• A valid payment method registered in your own name

You are solely responsible for maintaining the confidentiality of your JP99 account password and login credentials. JP99 will never ask for your password via email, SMS, or social media. Any activity that occurs under your account — whether authorised or not — is your responsibility unless you have promptly reported the unauthorised access to us.

Transferring, selling, or assigning a JP99 account to another party is strictly prohibited. A JP99 account is the personal property of the registered account holder and may not be used by any other individual, even with the account holder's consent.

4Deposits, Withdrawals & Financial Transactions

All financial transactions on the JP99 platform are processed in Malaysian Ringgit (RM). JP99 supports the following payment methods for deposits and withdrawals:

The following terms apply to all financial transactions:

• Minimum deposit: RM 20 per deposit transaction
• Deposit processing time: Instant to within 5 minutes after confirmation
• Minimum withdrawal: RM 50 per withdrawal request
• Withdrawal processing time: 30 minutes to 3 hours depending on the selected method
• Withdrawal methods: Withdrawals can only be made to the same payment method used for the deposit, or to a bank account/eWallet registered under the same name as your JP99 account.

JP99 reserves the right to require identity verification documents before processing withdrawal requests that exceed a certain threshold. In such cases, players must provide a valid copy of their identity document. All information provided will be protected in accordance with Privacy Policy JP99.

JP99 is not liable for transaction delays or failures caused by technical issues on the part of payment providers, banking disruptions, or factors beyond our control. However, we are committed to resolving any transaction issues within 24 working hours.

5Bonuses, Promotions & Rollover Requirements

JP99 offers a wide range of bonuses and promotions for players, including a welcome bonus for new members, daily casino cashback, daily sports rebates, and a VIP rewards program. All bonuses are subject to rollover requirements and the specific terms stated on the Promotions JP99.

General terms applicable to all JP99 bonuses:

• Each player is eligible to claim each type of bonus once only, unless stated otherwise in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted to cash without first meeting the specified rollover requirements.
• Welcome bonus rollover requirements: The total bonus amount must be wagered the number of times specified in the relevant promotion's terms before any withdrawal can be processed. The contribution rate for Live Casino is 10% and for slots is 100%.
• JP99 reserves the right to void bonuses and any winnings derived from them if a player is found to be exploiting the bonus system through illegitimate means, including hedging, suspicious betting patterns, or the use of multiple accounts.
• The validity period of each bonus is stated in the respective promotion's terms. Any unused bonus that expires within this period will be automatically forfeited.

JP99 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Changes will not affect bonuses that are already active and undergoing rollover, except in cases where abuse is detected.

6Game & Casino Rules

All games available on the JP99 platform — including live casino (baccarat, blackjack, roulette), slots, and table games — are operated in accordance with industry-standard rules. Game outcomes are determined by an independently certified random number generator (RNG) for digital games, and by trained live dealers for Live Casino games.

Players are responsible for understanding the rules of each game before playing. JP99 provides in-platform game guides. The general terms applicable to all games are:

• Game results that have been finalised and credited are definitive and cannot be amended.
• Any winnings resulting from a technical glitch or display error are considered void, and JP99 reserves the right to cancel such winnings.
• Minimum and maximum betting limits for each game are set by JP99 and are subject to change at our discretion.
• If your internet connection is lost during an active round, the JP99 system will complete the round using a pre-set default strategy. The final result is binding.
• JP99 reserves the right to suspend or modify any game temporarily or permanently without prior notice.

For Live Casino games with real dealers, all rounds are recorded for audit and dispute resolution purposes. If you believe there was an error in a round's outcome, contact JP99 support within 24 hours of the incident and include the relevant round ID.

7Sports Betting & Odds

JP99's sports betting section covers more than 30 sports, including football (Malaysia Super League, English Premier League, and international leagues), badminton, e-sports, NBA, tennis, and more. All displayed odds are in a set format and updated in real time.

General terms and conditions for JP99 Sports Betting:

• All bets placed are final once confirmed by the system — no cancellations or modifications are permitted after confirmation, unless the function Cash Out is available and you choose to use it before the match ends.
• JP99 reserves the right to void or amend any bet if the odds or match information displayed contain a clear error, or if a match is postponed, cancelled, or not settled in accordance with the defined settlement conditions.
• Bets placed on matches that are postponed for more than 12 hours from the scheduled kick-off time will be considered void and the stake will be refunded.
• A parlay (accumulator) containing one or more cancelled matches will be settled based on the odds of the valid matches only, with cancelled matches counted as odds of 1.0.
• JP99 reserves the right to set maximum betting limits for any market or sporting event at our sole discretion.

8User Conduct & Prohibited Activities

All JP99 users are expected to conduct themselves respectfully and responsibly while using the platform, including in the live dealer chat function and community forums. The following actions are strictly prohibited and may result in account suspension or closure:

• Using automated software, bots, scripts, or any tools designed to exploit or manipulate JP99's games or systems.
• Any attempt to hack, damage, or disrupt the operations of the JP99 platform in any way.
• Money laundering or the use of funds from illegal sources for deposits on JP99.
• Creating multiple accounts to claim bonuses repeatedly or to exploit promotions.
• Using obscene, racist, threatening, or harassing language in the chat function or when communicating with the JP99 team.
• Sharing your account login credentials with others or allowing third parties to access your account.
• Hedge betting using different accounts to guarantee a win regardless of the actual outcome.
• Providing false information during registration or identity verification.

JP99 continuously monitors account activity using a fraud detection system. Any suspicious patterns will be investigated, and JP99 reserves the right to take necessary action, including suspending, restricting, or closing flagged accounts, as well as withholding or voiding winnings obtained in violation of these terms.

9Data Security & Privacy

JP99 is committed to the security and privacy of your personal information. All data you provide to JP99 — including personal details, financial information, and gaming activity history — is protected using 256-bit SSL encryption technology and stored in a secure server environment.

JP99 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Your information may only be shared in the following circumstances:

• To payment service providers that process your transactions (only information required for processing purposes).
• When required by law, court order, or a competent authority.
• In the course of a fraud or money laundering investigation involving your account.

For full details on how JP99 collects, uses, and protects your data, please read our Privacy Policy which form part of this agreement.

10Account Suspension, Restriction & Closure

JP99 reserves the right to suspend, restrict, or close any account at any time and without prior notice if:

• Users found to be in violation of any part of these Terms & Conditions.
• Suspicious activity detected that may involve fraud, money laundering, or other illegal activities.
• User is confirmed to be under 18 years of age.
• User provided false information during registration or verification.
• User account has been inactive for more than 12 consecutive months (inactive account).
• JP99 accepts valid self-exclusion requests from users or relevant authorities.

In the event of account suspension or closure due to a terms violation, JP99 reserves the right to withhold the account balance until the investigation is complete. If no misconduct is established, any valid account balance will be returned to the user within a reasonable timeframe.

Users may also request to close their own account at any time by contacting the JP99 support team. Any valid balance (excluding bonuses that have not met rollover requirements) will be processed for withdrawal once the closure request is confirmed.

11Liability Limits & Disclaimer

JP99 provides its online betting and casino platform on an "as is" basis, without any express or implied warranties regarding continuous availability, error-free operation, or fitness for a particular purpose. Accordingly:

• JP99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including financial losses from gambling.
• JP99 is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party technical issues, or force majeure events.
• Users are solely responsible for the betting decisions they make. Gambling carries real financial risk and JP99 does not guarantee any returns or profits from use of the platform.
• JP99's maximum total liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

12Responsible Gaming

JP99 is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help players manage their gaming habits:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your JP99 account settings.
• Betting Limits: Set a betting limit per session or per day to manage your spending.
• Account Cool-Off (Cooling-Off): Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Close your account permanently or for an extended period if you feel that gambling is starting to affect your life.

If you or someone you know is showing signs of a gambling problem, please contact the JP99 support team or visit Responsible Gaming for guidance and support resources. JP99 takes this matter seriously and will not judge anyone who reaches out for help.

13Amendments to Terms & Notice of Changes

JP99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Users will be notified of material changes through:

• In-platform notifications on JP99 when you log in
• Email to the address registered to your account
• Updates to this page will reflect a new last-updated date

Minor changes that do not affect users' fundamental rights may take effect immediately without prior notice. For more material changes, we will provide at least 7 days' notice before they come into effect.

Continued use of the JP99 platform after any changes take effect will be considered your acceptance of the updated Terms. If you do not agree with any changes, you have the right to close your account before they take effect.

14Contact Us & Dispute Resolution

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the JP99 platform, please contact us via:

• Live Chat: Available 24/7 within the JP99 platform — the fastest way to get immediate assistance
• Email: support@jp99.biz — for enquiries that do not require an immediate response

For disputes relating to game results or financial transactions, please include the following details in your complaint: account number, round or transaction number (if applicable), date and time of the incident, and a brief description of the issue. We aim to resolve all complaints within 5 working days.

If a dispute cannot be resolved through JP99's internal process, both parties agree to seek resolution through mediation before pursuing any legal action. These terms are governed by applicable law, and all disputes shall be settled in the appropriate jurisdiction.