JP99 is committed to protecting the privacy and security of every player's personal data. This document transparently explains how we collect, use, store, and protect your information.
This Privacy Policy outlines JP99's privacy practices regarding the collection, use, storage, and protection of personal data belonging to users of our platform. It applies to all users who access the JP99 website at jp99.biz, use our mobile platform, or interact with any of the services we offer.
By registering a JP99 account or using our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the JP99 platform. For privacy-related enquiries, contact us at support@jp99.biz.
JP99 is an online Sports Betting and casino platform operating under the domain jp99.biz, serving players in Malaysia. As a platform that handles players' personal and financial information, we understand how important data privacy and security are to you.
This Privacy Policy is drafted in accordance with internationally recognised data protection principles. We are committed to ensuring that every piece of data you entrust to jp99 is handled with:
Our Commitment: jp99 has never sold and will never sell players' personal data to any third party for marketing or commercial purposes. Your privacy is not a commodity we trade in.
As a platform that puts Malaysian players first, we are also mindful of the sensitivity of financial and personal data within the local cultural context. We ensure that all jp99 staff who handle user data are trained and bound by strict confidentiality obligations.
Jp99 collects your personal data through several means depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example | Requirement |
|---|---|---|
| Identity | Name, phone number | Mandatory |
| Verification | MyKad / Passport | When required |
| Financial | EWallet / bank account number | For transactions |
| Technical | IP, browser, device | Automatic |
| Games | Betting history, winnings | Automatic |
| Communication | Customer Support Message | Where applicable |
Jp99 uses collected personal data solely for legitimate purposes directly related to the operation of our platform. The following are the primary purposes for which your data is used:
Marketing: JP99 only sends promotional communications if you have given your consent to receive them at the point of registration. You may withdraw this consent at any time through your account settings or by contacting our support team.
JP99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the normal course of platform operations, there are certain situations where we may need to share your data with specific parties:
To process your deposits and withdrawals, JP99 is required to share the necessary transaction details with payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow processors, and FPX partner banks. Only the minimum data required to complete a transaction is shared — JP99 does not share your gaming history or any other sensitive information with payment providers.
JP99's Live Casino and slots platform is powered by third-party game providers. These providers may receive account identifiers that cannot be used to directly identify you, for the purposes of game delivery and technical dispute resolution. They do not receive your full name, phone number, or financial information.
JP99 may disclose your data to lawful authorities if:
In all data-sharing instances, JP99 ensures that recipient parties are bound by strict confidentiality agreements and may only use the data for its intended purpose. JP99 does not control the privacy practices of independent third parties, and we encourage you to review the relevant provider's privacy policy where applicable.
JP99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. The key measures we employ include:
While JP99 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. We encourage you to play your part in safeguarding your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
If Your Account Is Compromised: If you suspect your jp99 account has been accessed without authorisation, change your password immediately and contact the jp99 support team via live chat. We will help you secure your account right away.
JP99 retains your personal data only for as long as it is needed for the stated purposes, or for as long as your JP99 account remains active. The following are the general data retention guidelines we follow:
When your data is no longer needed and there is no legal obligation to retain it, JP99 will securely delete or anonymize it using methods that ensure it cannot be recovered. You may request the deletion of your account data by contacting the JP99 support team, subject to any applicable legal retention obligations.
Jp99 uses cookies and similar tracking technologies to enhance the user experience, maintain your login session, and analyse how our platform is used. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Mandatory / Session | Maintaining login state, session security, and basic preferences | Until logout | No – the platform cannot function without them |
| Function | Saving your language preference, display settings, and configured betting limits | 30 days | Yes, with loss of certain features |
| Performance | Analyzes which pages receive the most visits and page load times | 90 days | Can be disabled |
| Analytics | Aggregate usage statistics for platform development | 12 months | Can be disabled |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the core functionality of the JP99 platform, including your ability to log in and play. For optional cookies (performance and analytics), you may disable them without affecting the platform's main functionality.
Jp99 does not use cookies to track your activity outside our platform or to serve you third-party advertisements on other websites.
As a jp99 user, you have the following rights regarding your personal data. We respect and support the exercise of these rights:
You have the right to request a copy of the personal data JP99 holds about you. We will provide this information in a readable format within 30 days of your request.
If your personal data held in JP99's systems is inaccurate or incomplete, you have the right to request a correction. Contact our support team or update your details directly in your account settings.
You may request the deletion of your personal data when it is no longer required, subject to jp99's legal obligations to retain certain records such as financial transaction history.
You have the right to object to the processing of your data for direct marketing purposes. You may withdraw consent to receive promotional communications at any time through your jp99 account settings.
You may request your personal data in a structured, machine-readable format. This allows you to transfer your data to another platform should you choose to do so.
In certain circumstances, such as during a dispute regarding the accuracy of your data, you have the right to request a temporary restriction on JP99's processing of your data while the matter is being resolved.
To exercise any of the rights above, please contact the JP99 support team via live chat or email at support@jp99.biz by stating the right you wish to exercise along with your account details. We aim to process all privacy rights requests within 30 business days.
The JP99 platform is strictly for individuals aged 18 and above. JP99 does not knowingly collect, store, or use personal data belonging to individuals under the age of 18.
If jp99 discovers that personal data belonging to a minor has been collected without valid parental or guardian consent, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered a jp99 account, please contact us immediately at support@jp99.biz.
JP99 employs multiple measures to prevent access by minors, including age verification at registration and identity verification for withdrawals. We encourage parents and guardians to use parental control software and to have open conversations with their children about the risks of online gambling.
The jp99 platform may contain links to third-party websites or services in certain contexts, such as sports event details or game provider information. These links are provided for informational convenience only.
JP99 is not responsible for the privacy practices or content of any third-party websites. Any website you visit outside the JP99 platform has its own privacy policy and terms of use that apply to you. We encourage you to read the privacy policy of every website you visit.
Malaysian eWallet providers you use for deposits and withdrawals — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX partner banks such as Maybank and CIMB — are entities independent of JP99 with their own privacy policies. Please refer to the relevant provider's privacy policy to understand how they handle your financial information.
Jp99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we manage user data.
When we make material changes to this Privacy Policy, we will notify you through:
We encourage you to review this Privacy Policy page periodically to stay informed about how JP99 protects your privacy. Your continued use of the JP99 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
If any proposed changes involve using your existing data in a way that materially differs from its original purpose, we will seek your explicit consent before those changes are applied to your data.
If you have any questions, concerns, or complaints about how jp99 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us via:
We will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion applications, processing may take up to 30 business days.
JP99 values user feedback regarding our privacy practices. If you feel that we have not adequately addressed your privacy concerns, you have the right to seek redress through the appropriate channels under applicable law.
Six data protection pillars we uphold for every player in Malaysia
All data transmitted between your device and JP99's servers is encrypted with 256-bit SSL. Sensitive stored data, such as financial information, is also encrypted — none of your data is stored in plain readable text.
JP99 follows a "least privilege" principle — each staff member can only access the data necessary for their specific role. No staff member has unrestricted access to all user data. All access is logged and audited.
JP99 provides 2FA for all accounts — an extra security layer that ensures only you can access your account, even if your password is compromised. Highly recommended for all players.
JP99 is fully committed to never selling, renting, or disclosing players' personal data to any third party for marketing purposes. Your data belongs to you — we use it solely to deliver the services you request.
JP99 maintains a clear data retention policy — data is kept only for as long as necessary for legitimate purposes. Once data is no longer needed and there is no legal obligation to retain it, it is securely and permanently deleted.
JP99 fully supports your right to access, correct, delete, and transfer your data. All privacy rights requests are handled with due seriousness and resolved within the stipulated timeframe.
Also read other important documents governing your use of the JP99 platform
JP99 is an adult entertainment platform strictly for individuals aged 18 and above. Gambling carries real financial risk. Set your betting limits before you play and always stick to them. Never wager money you cannot afford to lose. For responsible gaming information and support, visit Responsible Gaming JP99.